Shipping & Delivery Policy

Nutrition Capital uses Australia Post to send your items and offers both Standard and Express shipping options.

Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.

Nutrition Capital aims to have orders processed and dispatched within 24 hours on business days*.

Whilst Nutrition Capital endeavours to have orders processed within 24 business hours, occasional processing delays may occur. Where processing delays may occur, Nutrition Capital will endeavour to contact the customer to provide a relevant update.

Order processing does not occur on weekends. Nutrition Capital will endeavour to process all weekend orders within 24 hours of the next business day.

Within Australia

• Standard Delivery – generally arrives in 2–6 business days from dispatch*.
  
• Express Delivery – generally arrives in 1–3 business days from dispatch*.
  

* While Australia Post endeavours to meet this timetable, the actual delivery speed depends on where in each state/territory the item is being posted from/to, and the level of congestion in the delivery network at the time.

All delivery times are based on business days and exclude weekends. Some rural areas may take longer.

To New Zealand

• Standard Post – estimated delivery in 6–10 business days.
  
• Express Post – estimated delivery in 2–4 business days.
  

Optional add-ons are available at checkout:

• Signature on Delivery (+$5 NZD)
  
• Transit Cover (insurance) (+3% of order value)
  

All New Zealand parcels include tracking.

Within Australia

(Orders under $150)

• Standard Post: $10.00 AUD
  
• Express Post: $15.95 AUD
  
• Orders over $150 receive FREE Standard Shipping!
  

To New Zealand

(Parcels up to 2kg)

• Standard Post: $27.96 NZD
  
• Express Post: $39.15 NZD
  

Once your order is dispatched, you’ll receive an email with a tracking link or number.

With this link you can track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.

Please note: Tracking emails may arrive in Junk/Spam inboxes.

Due to weight restrictions, limited postage options and variable shipping charges apply for all Energy Drinks & RTDs including box quantities. Additional shipping charges for heavy/bulky items also apply.

• 1 Case – $15
  
• 2 Cases – $20
  
• 3 Cases – $25
  
• 4 Cases – $30
  

Customers will be contacted if delivery cannot be fulfilled, in which case a refund will be issued.

Note: Express postage & Free Shipping is unavailable for box quantities.

All parcels are automatically left with an Authority To Leave note via our default courier.

If you wish to retract your Authority To Leave, please leave a note on your order, or contact us via email hello@nutritioncapital.com.au

(When Signature Required)

If a signature is required and no one is there to accept the parcel, it will be taken to a nearby Post Office or placed in a Parcel Locker.

Australia Post will notify you of the collection details by email, SMS, the AusPost app or a card left at your address.

Our Click & Collect service is available at all store locations.

Simply select Pick Up In-store on the checkout page, followed by your preferred store location.

Please note: If you are unable to select your preferred location, this may indicate that one or more products in your cart are unavailable at that location.

For more information or questions, please contact us at hello@nutritioncapital.com.au or 03 9939 7242.

We are so excited to bring you this premium service designed to make getting your favourite supplements faster, easier, and more convenient than ever.

Forget the hassle of traffic, parking, or waiting in line. With our Local Delivery Service, your supps are delivered straight to your door, saving you time and energy.

Here's everything you need to know about how it works, the areas we service, and answers to common questions.

Delivery Fees
Local Delivery's will be subjected to a flat rate fee of $9.95.

All orders over $150 (line item value) will receive FREE Local Delivery

Delivery Zone
We will begin servicing the following areas:

• 3042 Niddrie
  
• 3042 Niddrie North 
  
• 3041 Essendon Fields
  
• 3041 Essendon North 
  
• 3033 Keilor East 
  
• 3040 Essendon West
  
• 3041 Strathmore Heights
  
• 3041 Strathmore
  
• 3040 Aberfeldie
  
• 3040 Essendon 
  
• 3041 Cross Keys
  
• 3042 Keilor Park
  
• 3043 Gowanbrae/Tullamarine
  
• 3046 Glenroy
  
• 3036 Keilor 
  
• 3046 Hadfield

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• 3047 Broadmeadows
  
• 3048 Meadow Heights

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• 3429 Sunbury
  
• 3427 Diggers Rest
  
• 3038 Taylors Lakes
  

As our service grows, we plan to expand the area of delivery.

Delivery Times
Delivery drop-offs will occur on Monday, Wednesdays & Fridays.

Delivery drop-offs may occur at anytime of the day during business hours (between 9:00AM - 5:00PM) and delivery times will be solely dependant on the daily route.

Customers will receive notification of when their order is out for delivery, with approximate arrival times.

Please note:
By opting for Local Delivery, an automatic "Authority to Leave" (ATL) applies to all deliveries.

If recipient is not home to receive the delivery, the delivery will be left in a safe place.

For specific delivery instructions, please inform our team in the notes section of your order prior to completion of check out

Order Processing Times
Please allow up to 1-3 business days (up to 48-72 hours) for delivery after placing an order. 

Proof of Delivery
By opting for Local Delivery, an automatic "Authority to Leave" (ATL) applies to all deliveries.

Customers will receive proof of delivery by signature or photo confirmation.

If you experience any issues with your order, please contact us within 5 business days of receiving it so we can assist promptly. Please note that concerns raised outside of this timeframe may not be eligible for resolution.